Frequently Asked Questions

What does Skinybeauty sell?

Skinybeauty is an online skincare store offering a focused selection of products for everyday skincare routines, including facial cleansing, exfoliation, and targeted skincare products.

For product-specific information, ingredients, directions, and other details, please review the relevant product page before placing your order.

How long does order processing take?

Orders are normally processed within 5 business days.

After shipment, estimated delivery generally takes approximately 10–20 business days, depending on the destination, carrier availability, customs processing, and other circumstances outside our control.

Please see our Shipping Policy for complete information.

How much does shipping cost?

Standard shipping is free for orders of $39 USD or more.

For orders under $39 USD, standard shipping is $5.99 USD.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for tracking information to become active after the carrier receives the shipment.

If you have questions about your tracking information, contact us at support@skinybeauty.com and include your order number.

Can I change my shipping address?

If you need to change your shipping address, please contact us at support@skinybeauty.com as soon as possible.

Address changes can only be made before an order has entered fulfillment or been shipped.

Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Please make sure your shipping information is complete and accurate before placing your order.

Can I change or cancel my order?

Please contact us at support@skinybeauty.com as soon as possible.

We can only make changes or cancel an order before it has entered fulfillment or been shipped.

Once an order has shipped, changes or cancellations are no longer guaranteed and our normal return conditions may apply.

What is your return policy?

Eligible products may be returned within 14 days after delivery.

To qualify for a return, products must meet the conditions described in our Return & Refund Policy.

For hygiene and product-safety reasons, skincare or cosmetic products that have been opened or used cannot normally be returned unless they arrived damaged, defective, or incorrect.

Please contact support@skinybeauty.com before sending any product back.

How do I request a return?

Contact us at support@skinybeauty.com within the applicable return period.

Please include:

  • Your order number
  • The product you wish to return
  • The reason for the return
  • Photos if the product arrived damaged, defective, or incorrect

We will review your request and provide return instructions when applicable.

Please do not send a return before receiving return instructions.

Who pays for return shipping?

For eligible returns resulting from a change of mind or another reason not caused by an error on our part, the customer is responsible for return shipping costs.

If your product arrived damaged, defective, or incorrect, please contact us with your order number and supporting photos so we can review the issue and provide an appropriate resolution.

How long do refunds take?

After your returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after approval.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed after we confirmed your refund and you still have not received it, please contact support@skinybeauty.com.

What if my order arrives damaged, defective, or incorrect?

Please contact support@skinybeauty.com as soon as possible.

Include your order number and clear photos showing the product and the issue.

We will review the information and provide an appropriate resolution.

What if an item is missing from my order?

If your order appears incomplete, please contact support@skinybeauty.com with your order number and details of the missing product.

We may request photos of the package and the products you received so we can investigate the issue.

What payment methods do you accept?

Available payment methods are displayed securely during checkout.

Payment options may vary depending on your location and the payment services available at the time of purchase.

Please review the available options during checkout before submitting your order.

Is my payment information handled securely?

Payment information is processed through the payment options provided during checkout.

We do not ask customers to send complete credit card or payment credentials by email.

Do you ship internationally?

Shipping availability depends on the destination and the logistics services available at the time you place your order.

If shipping is available to your destination, the applicable options and shipping charges will be displayed during checkout.

International shipments may be subject to customs processing or other requirements imposed by the destination country or region.

How can I contact Skinybeauty?

For questions about products, orders, shipping, returns, refunds, or payments, please contact our customer support team.

Email: support@skinybeauty.com

If your question relates to an existing order, please include your order number so we can assist you more efficiently.

Where can I find more information?

Please review the following pages for additional information:

  • Shipping Policy
  • Return & Refund Policy
  • Privacy Policy
  • Terms of Service
  • Contact Us