FAQ
How do I place my order?
To place an order:
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Finish adding the items you would like to purchase to your shopping cart.
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You can choose to complete your purchase through our website checkout or via PayPal.
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If you would like to proceed through our website checkout, click the green “Checkout” button located on the right side of the screen.
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If you prefer to pay through PayPal, click the PayPal button.
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You will then be directed to our Customer Information page, where you will be asked to provide:
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Email address
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Name
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Address
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If you have a valid discount code, enter it in the “Discount” field located on the right side of the screen. Be sure to click the “Apply” button to have the discount calculated and applied to your order.
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Click the “Continue to Shipping Method” button to proceed. Please make sure that your delivery address is entered correctly, especially if it is different from your billing address. Once everything is complete, click “Continue on to Payment Method.”
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Enter your payment details. If applicable, you can indicate that your shipping and billing information are the same.
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Once you have completed the form, click the “Complete Order” button. You will then be taken to a page displaying your order summary and on-screen confirmation. A second confirmation will also be sent to you by email.
If you experience any difficulties during the checkout process, please feel free to contact our customer service team at support@skinybeauty.com.
What if there are items missing or I receive the wrong products?
If an item is missing from your order or you receive the wrong product, please contact us at support@skinybeauty.com.
Please provide your transaction reference number (Order #) along with proof of the issue. The image file size should be less than 1MB.
We will be more than happy to resend the correct item at no additional cost. You will not need to return the incorrectly shipped item—you may keep it as a gift from us.
How do I know that my order has been successfully submitted?
You will receive an email confirmation containing your Order Number and the details of your purchase.
I would like to change the items in my order. What should I do?
Changes to your order are allowed on or before 11:00 PM (PDT, -7 GMT) on the same day the order is placed.
To request a change, please contact us at support@skinybeauty.com.
How do I add items to my cart?
To add an item to your cart:
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Go to the page of the item you are interested in and select your preferred options.
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Click the “Add to Cart” button. You will then be taken to your Shopping Cart page.
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Enter the quantity you would like to order using the “Quantity” field next to the item image.
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After entering your desired quantity, you can either continue shopping or proceed to complete your order.
How do I view what’s in my shopping cart?
To view the contents of your shopping cart, click the Cart icon at the top of the website.
From your cart, you can easily change the quantity of any item by updating the quantity shown. You can also remove an item by clicking the “Remove” link below the quantity section.
How do I remove items from my cart?
First, click the “Cart” icon in the upper-right corner of your screen to view all the items currently in your cart.
Once you have found the item you would like to delete, click the “Remove” link below the quantity section. The item will automatically be removed, and the page will refresh to reflect your changes.
How do I change the quantity of a particular item in my cart?
First, click the “Cart” icon in the upper-right corner of your screen. This will allow you to view all the items currently in your cart, along with the quantities you have selected.
To change the quantity of an item, click the “Quantity” field for that item and enter your desired quantity. The quantity and corresponding dollar amount, if applicable, will automatically update to reflect the correct quantity and total cost shown on the right side of the screen.
What are the recommended browsers for this site?
We recommend using the following browsers:
Google Chrome, Safari, Firefox, or Internet Explorer.
What are your payment options?
We accept four major credit cards: MasterCard, Visa, American Express, and Discover.
We also accept PayPal and Apple Pay.
How do I make payments using PayPal?
PayPal is an easy way to make payments online.
Once you have finished adding items to your shopping cart and are ready to complete your purchase, click the “PayPal” button. You will then be redirected to the PayPal website.
Please make sure that all information you provide is correct to ensure fast and hassle-free payment processing.
How do I use a discount code?
To use a promotional code, please follow these steps:
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Choose the item you would like to order and click the green “Checkout” button.
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You will then be taken to our Customer Information page. Enter the required information in the appropriate fields.
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You will see a “Discount” field in the upper-right section of the page.
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Enter your discount code and click “Apply.”
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Please check the order breakdown below to confirm that the discount code is valid and has been successfully applied.
What is your return & exchange policy?
Please refer to our Return Policy for information regarding returns.
Our customer service team is available 24/7, and we will respond to your inquiry as soon as possible.
How do I return an item?
For more information about returning an item, please contact us through our support channel at support@skinybeauty.com.
What is your cancellation policy?
Order cancellations are allowed on or before 11:00 PM (PDT, -7 GMT) on the same day the order is placed.
After this time, cancellation requests will no longer be accepted.
To request a cancellation, please contact us at support@skinybeauty.com.
Is ordering online secure?
Yes. We take the utmost care in protecting the information you provide when placing an order through our online store or through any other means.
The server that hosts our store encrypts the transmission of all credit card and personal customer information using the industry-standard SSL (Secure Sockets Layer) protocol.
Is it safe to use my credit card on your website?
To ensure a safe payment process, our website uses a credit card processor with a reliable and secure internet payment gateway. All data is protected using AES-256 encryption.
Is my personal information kept private?
Yes. Any information you share with us is kept private and confidential.
We will never share, rent, or sell your personal information without your consent, except where required by law.