Privacy Notice
Thank you for visiting our website, which is operated by skinybeauty (the “Company”). We are committed to providing an exciting and secure online shopping experience, along with the high level of personal service associated with the Company. This commitment includes respecting and protecting the privacy of your personal information.
This Privacy Policy describes the types of information we collect from and about you when you visit our website (each, a “Site”). The Sites and all functionality and features available through them are collectively referred to as the “Services.” This Privacy Policy also explains how the Company may use and share your personal information, as well as the choices available to you regarding certain uses of your information.
By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy, including the transfer and storage of your personal information in the United States, Canada, and Hong Kong. You also agree to the Terms of Use, which are incorporated by reference. If you do not agree, please do not access or use the Services.
Q: What information does the Company collect?
A: The Company may collect information from or about you in the following ways:
From the Company’s Interactions With You
We collect information from and about you through your transactions and other interactions with us. This may include information collected when you use the Services, make a purchase, sign up for our catalog, newsletters, or email lists, participate in sweepstakes, contests, or other promotions, participate in product reviews, surveys, or similar programs, send a gift or virtual gift card to another person, or otherwise contact us.
If you make a purchase from us, we may also collect your billing address.
Information You Provide About a Third Party
If you send a communication to another person through the Services, we may collect information such as that person’s name, telephone number, email address, and/or shipping address.
Information Collected Automatically on the Site
We, or our service providers, may use cookies, web beacons/pixel tags, log files, JavaScript, and other technologies to collect certain non-personal information about visitors to our Site, users of our online services, and interactions with our emails and online advertisements. These technologies also allow the Company to track analytics and certain statistical information.
For example, we may collect information such as your browser type, operating system, mobile device model, webpages viewed, links clicked, IP address, mobile device identifier or other unique identifier, websites visited before arriving at our Site, the amount of time you spend viewing or using the Site, the number of times you return, other click-stream or Site usage data, and whether you open, forward, or click through emails we send to our Site.
Collecting this information and linking it with your personal information helps us customize our website and improve your online shopping experience by saving your preferences while you visit a particular Site. It may also help us identify Site features, promotions, advertisements, and offers that may be of particular interest to you and allow us to retarget online and mobile advertisements to you across computers or devices you may use.
From Third-Party Sources
We may obtain information from other sources to update or supplement information that you provide or that we collect automatically. This may include information used to validate or update your address or other demographic information.
We may also receive information when you connect with the Company through a third party, including social networks, based on your registration and privacy settings on those third-party sites.
Combination of Information
We may combine information we receive from or about you, including information you provide to us and information we automatically collect through the Site, with information collected across other computers or devices you use and information we collect or receive from other online, offline, or third-party sources.
Third-Party Analytics and Advertisements
We may also use third-party advertising, analytics, and tracking tools to better understand who uses the Site, how people use the Site, how we can improve the effectiveness of the Services and related content, and how we or those third parties can provide more targeted advertising to you across the Internet.
These third parties may use technologies such as cookies, web beacons, pixel tags, log files, Flash cookies, or other technologies to collect and store non-personal information.
They may also combine information collected through your interactions with the Site with information obtained from other sources. We do not have access to or control over these third parties’ use of cookies or other tracking technologies.
Q: What are my tracking options?
A: Certain parts of the Site require cookies. By registering for and using the Services, you consent to the use of cookies. If you do not agree to the use of cookies, you may not be able to use the Services.
The following describes the four categories of cookies we may use and examples of how they help us provide the Services:
Strictly Necessary Cookies
These cookies are essential for browsing and using the functionality of a website. Without them, certain Services cannot be provided.
Among other purposes, we use these cookies to recognize you, maintain your logged-in status throughout your visit, and manage your shopping bag.
Performance Cookies
These cookies collect information about how visitors use the Services, such as which pages they visit and whether they receive error messages.
This information does not identify you individually and is used in aggregate form to improve our Services.
Functionality Cookies
These cookies allow us to remember certain choices you make regarding how you use the Services and help us provide a more personalized experience, such as remembering your shipping country and currency preferences.
Targeting Cookies
These cookies are used to deliver online advertisements that are relevant to you and your interests and to measure the effectiveness of advertising campaigns.
They may be placed on the Services by us or by our advertising partners with our permission. For more information about targeting cookies and your ability to control their use, please see the Internet-Based Advertising section below.
Our system may not respond to Do Not Track requests or headers from some or all browsers. We may use cookies or other technologies to provide more relevant advertising and to link data collected across other computers or devices you may use.
To better understand your choices regarding relevant advertising or to manage your settings, please review the information below.
To learn more about managing your privacy and storage settings and opting out of third-party advertiser cookies, you may visit the Network Advertising Initiative’s opt-out page at:
http://www.networkadvertising.org/managing/opt_out.asp
You may also visit:
www.aboutads.info/choices
and follow the instructions provided to opt out.
For instructions on how to specifically opt out of Criteo advertising services, please review the Criteo Privacy Policy at:
https://heartsooth.com/pages/privacy-notice
If you wish to prevent your data from being used by Google Analytics, Google provides the Google Analytics Opt-Out Browser Add-on at:
https://tools.google.com/dlpage/gaoptout/
Additional information about cookies, including how to refuse cookies, can be found at:
www.allaboutcookies.org
On your mobile device, you may also adjust your privacy and advertising settings to control whether you receive more relevant advertising.
We or our service providers may also use Flash cookies, also known as Local Stored Objects, or similar technologies.
A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into, downloaded to, or installed on your computer.
We use these technologies to personalize and improve your online experience, facilitate processes, and store your preferences.
Flash cookies may help visitors to our website perform actions such as setting volume preferences associated with a video experience, playing games, and completing surveys. They also help us improve our websites by measuring which areas are of greatest interest to customers.
Flash cookies may be recognized by other websites or by our marketing or business partners. Flash cookies are different from browser cookies, and the cookie management tools provided by your browser may not remove Flash cookies.
To learn how to manage privacy and storage settings for Flash cookies, visit:
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html
If you disable Flash cookies or similar technologies, please be aware that you may not have access to certain features and services designed to make your online experience more efficient and enjoyable.
Q: How does the Company use the information collected?
A: The Company may use the information we collect from and about you for any of the following purposes:
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To validate, confirm, verify, deliver, install, and track your order, including processing payment card transactions, arranging shipping, handling returns and refunds, maintaining records of your purchases, contacting you about your orders, including by telephone, and servicing products purchased from us.
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To enhance your online shopping experience, including recognizing you and welcoming you to the Site.
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To send you catalogs, information, newsletters, promotional materials, and other offers from the Company or on behalf of our partners and affiliates.
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To provide customized Site content, targeted offers, promotions, and advertising on the Site, through third-party sites or apps, or through email or text messages offered by the Company or other marketing partners that may be of interest to you.
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To improve our Sites, products and services, customer service, and overall customer shopping experience.
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To use your data in an aggregated, non-specific format for analytical and demographic purposes.
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To protect the security and integrity of the Site and our business, including protecting against and preventing fraud, unauthorized transactions, claims, and other liabilities, managing risk exposure, and identifying potential hackers or other unauthorized users.
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To contact you when necessary or requested, including responding to your questions and comments and providing customer support.
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As otherwise described to you at the time your information is collected.
Q: What information does the Company share with others?
A: The Company may share personal information collected from and about you in the following ways:
Company Affiliates
We may share collected information with the Company’s affiliated companies and any future additions to the Company’s family of affiliated companies.
Co-Marketing Partners
Certain areas of the Services may be provided in association with third parties, such as companies that provide products and services, rewards programs, joint sales programs, sweepstakes, promotional campaigns, and other jointly sponsored events.
These Services will identify the applicable third party.
If you choose to register for products and/or services offered through the Services, you may be providing your information to both the Company and the applicable third party, or the Company may share your information directly with that third party so that it may fulfill its products and our products and services directly with you.
Other Third Parties
The Company may share your information with selected partners, affiliates, and other third parties that we believe may have offers or information that may be of interest to you.
Legal Disclosures and Safety
The Company may transfer and/or disclose information we receive from and about you in order to comply with legal obligations, provide information to governmental authorities in accordance with applicable law, or when we believe in good faith that disclosure is required by law.
We also reserve the right to share information with legal authorities and other companies for fraud protection and credit risk reduction, to identify technical or security vulnerabilities, to enforce our Terms of Use or other applicable policies, or otherwise to protect the rights, property, safety, or security of third parties, users of the Services, the Company, or the public.
Sale of Business
During the normal course of business, we may sell or purchase assets.
If another entity acquires all or part of the Company or its affiliated companies, information we have collected about you may be transferred to that entity.
In addition, if bankruptcy or reorganization proceedings are brought by or against the Company or any of its affiliated companies, such information may be considered an asset of the Company and may be sold or transferred to third parties.
If a sale or transfer occurs, we will use reasonable efforts to require the transferee to use personally identifiable information provided through this website in a manner consistent with this Privacy Policy.
Service Providers
We use third-party service providers to perform certain services on our behalf and may provide them with information when necessary for them to perform their duties.
Aggregate or Anonymous Non-Personal Information
We may also share or sell non-identifiable, aggregated, or anonymous information with our affiliates, agents, service providers, business partners, or other third parties for marketing, analytics, or other lawful purposes.
This type of aggregated or non-identifiable information cannot be used to personally identify you.
Text Marketing and Notifications (if applicable)
By entering your phone number during checkout and initiating a purchase, subscribing through our subscription form, or using a keyword, you agree that we may send you text notifications regarding your order, including abandoned cart reminders, as well as text marketing offers.
Text marketing messages will not exceed X messages per month.
You may unsubscribe from future text messages by clicking the unsubscribe link.
Sending text messages or using automations requires phone numbers or recipient names to be entered into our importer. We will store and use this data to provide campaign analytics and results, including message delivery status, sent status, and, in some cases, whether a purchase resulted in a sale.
If you choose to use our link shortener in text messages, we will collect information about whether the link was clicked and use that information to display results in your analytics.
Any third-party service you choose to use outside the scope of skinybeauty.com, such as third-party link shorteners or Google Analytics tracking, will be governed by the applicable third party’s policies, which you will need to review and agree to.
When text messages are sent, we will provide the necessary data to our text messaging operator to fulfill message delivery. Information is shared with our operator only when a marketing campaign is initiated.
If recipients no longer wish to receive messages, they may reply to the message with STOP or contact us at the email address provided below so that we can unsubscribe them successfully.
Q: How can I view, update, or remove my information?
A: If you have made a purchase, you may contact our Customer Service Department at the email address listed in the “Contact Us” section below to access or update your information.
Subject to applicable laws, you may also exercise your rights to request that we delete your personal data or restrict access to it.
We may need to retain certain data for legally permitted purposes. If necessary, this will be explained to you.
Q: What choices do I have about receiving communications from the Company?
A: If you make a purchase, you will automatically receive promotional emails and direct mail from the Company.
We provide customers with the opportunity to opt out of having their information used for purposes that are not directly related to the placement, processing, fulfillment, or delivery of a product order.
If you prefer to opt out of receiving information or materials that we believe may be of interest to you, the following options are available:
Electronic Promotional Offers
You may opt out of promotional emails from the sender at any time by clicking the “unsubscribe” link included in any promotional email you receive.
In addition, if you have an online account, you may update your email preferences by logging into the “Your Account” section of the website.
Direct Mail Promotional Offers
If you would like to be removed from the Company’s catalog mailing list, please contact a Customer Service representative by email to stop receiving printed catalogs.
Other Contact
In all cases, you may email us at the address listed in the “Contact Us” section below.
Q: What are California Privacy Rights?
A: If you are a California resident, you may request information regarding our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes.
To make such a request, please submit a written request to the following email address and specify that you would like a copy of the Company’s “California Privacy Rights” notice:
support@skinybeauty.com
Please include “Attn: California Privacy” in the subject line.
We are not responsible for requests that are not properly labeled, are sent incorrectly, or do not contain complete information.
Please allow up to 30 days for us to process your request. You may submit such a request once per year.
Non-affiliated third parties are independent of the Company. If you would like information about your disclosure choices or wish to stop receiving communications from such third parties, you will need to contact those third parties directly.
Q: What about children’s privacy?
A: Protecting children’s privacy is important to us, and the Site is not intended for children under the age of thirteen.
We do not direct the Site to children under thirteen, nor do we knowingly collect personal information from them.
If you are under 18 years of age, you are not authorized to use the Services.
If the Company becomes aware that a child under the age of thirteen has provided personally identifiable information through the Site, we will use reasonable efforts to remove that information from our records.
Parents should be aware that parental control tools are available online and may be used to prevent children from submitting information online without parental permission or accessing material that may be harmful to minors.
Q: What about security?
A: We have implemented certain physical, administrative, and technical measures designed to safeguard the information we collect from and about our customers and Site visitors.
While we make every effort to help protect the integrity and security of our networks and systems, we cannot guarantee that our security measures will prevent every security incident.
When you enter sensitive information, such as credit card information, through our forms, we encrypt the transmission of that information using Secure Socket Layer (SSL) technology.
Q: What about other websites?
A: Our website may contain links to third-party websites that are not affiliated with the Company.
These websites may send their own cookies to visitors, collect data, or request your personal information.
The privacy policies of these third-party websites may differ significantly from our Privacy Policy.
We are not responsible for the privacy practices of these websites and cannot guarantee the security of any personal information that you provide to, or that is collected by, such third-party websites.
Q: Where and for how long is my data stored?
A: Your personal information may be stored and processed on servers located in the United States, Canada, and Hong Kong and may be subject to the laws of those jurisdictions.
The servers and databases in which your information is stored may be located outside the country from which you access this website and may be located in countries where data protection and other laws differ from those in your country of residence.
Your personal information may be disclosed in response to inquiries or requests from government authorities or in response to judicial processes in the countries where we operate.
You consent to such cross-border transfers of your personal information.
Personal information that we collect, access, or process will be retained only for as long as necessary to fulfill the purposes for which it was collected, as necessary for our legitimate business purposes, or as required or permitted by law.
Personal information that is no longer required for the identified purposes will be destroyed, erased, de-identified, or anonymized.
Q: What if I live internationally?
A: Our digital operations are conducted, in whole or in part, in the United States, Canada, and Hong Kong.
Regardless of where you live, you consent to having your personal data transferred to, processed in, and stored in the United States, Canada, and Hong Kong.
You also agree that the Company may use and collect your personal information in accordance with this Privacy Policy.
Q: How does the Company communicate changes to this Policy?
A: Any changes to our Privacy Policy will be posted here so that you can remain informed about what information we collect, how we may use it, and whether we may disclose it to others.
Your continued use of the Site after changes to this Privacy Policy have been posted means that you accept those changes.
Q: Whom do I contact if I have additional questions or concerns about this Policy? How do I lodge a complaint?
A: We welcome you to contact us if you have any questions or concerns regarding our privacy practices.
Please feel free to contact skinybeauty Customer Service by email at:
support@skinybeauty.com
For all unsubscribe requests, please contact:
support@skinybeauty.com
For privacy-related questions, please contact:
support@skinybeauty.com
We are transparent about how we collect and use personal information and welcome your questions and concerns.
If you have any concern or complaint regarding the way we handle your personal information, please contact us at:
support@skinybeauty.com
If you believe that we have not adequately addressed your concerns, or if you otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or in the United States.
You may also contact the U.S. Federal Trade Commission regarding your concerns. For more information, please visit:
https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc
Currency Conversion
By using our website, you, as the visitor, agree to allow third parties to process your IP address in order to determine your location for currency conversion purposes.
You also agree to have your selected currency stored in a session cookie in your browser. This temporary cookie is automatically removed when you close your browser.
We use this information so that your selected currency remains consistent while you browse our website and product prices can be displayed in your local currency.