Return Policy

Cancellation

We accept order cancellations before the product has been shipped or produced. If your order is successfully cancelled, you will receive a full refund. However, we are unable to cancel an order once the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 14 days of receiving the product.

To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be returned in its original packaging. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Customers will be charged shipping costs no more than once, including return shipping costs. No restocking fee will be charged to customers for returning a product.

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email confirming receipt of the returned item. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and automatically credited to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you have not received your refund yet, please check your bank account again first.

Then, contact your credit card company, as it may take some time for your refund to be officially posted.

Next, contact your bank. There is often a processing period before a refund is posted.

If you have completed all of these steps and still have not received your refund, please contact us at support@skinybeauty.com.

Please contact our Customer Service team at support@skinybeauty.com to obtain the return address.